Tiongy Services  ● Gurgaon, Haryana● March 2008 – Present

Executive Vice President – India Operations

  • Enabled full transparency of IT initiatives, project prioritization, and enterprise service management with establishment of the company`s first IT oversight/steering committee.
  • Directly manage large system development projects resulting in major financial applications and supporting Web-based applications.
  • Specify use of open source products due to cost considerations.
  • Directly manage and facilitated large project teams, initiated and led with three organizations in joint development effort, interacting regularly with three executive sponsors (CEOs) on a project advisory committee.
  • Positioned the organization favorably, optimizing the company`s ability to capture federal contracting opportunities and expand new lines of business through documented management, operational and technical processes, internal controls, and identity management framework.
  • Led successful compliance assessment, compliance gap analysis, network security vulnerability scans, application software dynamic/static code analyses, and manual quality code reviews by negotiating and closing agreements with security consulting firms.
  • Regularly interact with CEO and Board of Directors, influencing the budgeting and deployment of key technology initiatives.

JP Morgan Chase ● Bangalore, Karnataka● January 2006 – February 2008

Vice President – Remote Infrastructure Support

Enhanced performance of Data Center/Network Operations Center (NOC) and the Service/Help Desk. Oversaw and streamlined server/OS technology deployment, database administration, security administration, and telecommunications activity. Managed multi-million dollar construction projects.

  • Improved the admin/server ratio from 300 servers/admin to 1100 servers/admin in the server space.
  • Reduced the average queue size from10, 000 tickets to 1000 tickets.
  • Implemented cross training of administrators increasing utilizing to 80%.
  • Identified, ring fenced, and outsourced about 40% of the work to 3rd. party contractors driving productivity and cost savings.
  • Grew the team from 10 to 300 in 18 months.
  • Established COE (Center of Excellence) for Server administration, MQ and Web management.

GE Plastics (Head – Information Technology)                        Jan ’01 – Dec ‘05

IBM (ASP) (Program Manager)                                                 Jun ’95 – Dec ‘00

Pertech Computers Limited (Mgr capacity planning Lab)   April ’92 – Jun ‘95

BIDM (Systems Analyst)                                                     April ’90 – March ‘92

Date System Services (Executive)                                     April ’89 – March ‘92

© Sanjay Kumar 2017